Support

Need help? We're here.

Klystrr support is available via email. Before reaching out, please check the list below — most issues resolve without a reply from us. When you do write in, the more context you give us, the faster we can help.

Contact support Browse the guides

1. Before You Contact 2. Issue Categories 3. What to Include 4. Bug Reports 5. Feature Requests 6. Resources 7. FAQ

Before You Contact Support

Please check these items before opening a support request:

Check the deployment log — most errors are explained there.
Check the guides — klystrr.app/docs covers the most common scenarios.
Verify your server is reachable — SSH in and confirm the server responds.
Check you have the required software installed — Klystrr requires specific dependencies on your server.
Check your DNS (if you're having domain issues) — propagation can take up to 48 hours.

Common Issue Categories

Server Connection Issues

Unable to connect to your VPS during deployment. Check SSH keys, firewall rules, and server availability.

Deployment Failures

Build or deploy step fails. Review the deployment log for the exact error.

SSL Certificate Issues

Certificate not issued or not renewing. Verify DNS is correctly configured and ports 80/443 are open.

Custom Domain Issues

Domain not resolving to your app. Check DNS A record or CNAME, and allow for propagation time.

Environment Variable Issues

App crashes or behaves unexpectedly. Verify env vars are correctly set in your Klystrr project settings.

Account and Billing Issues

Payment failed, plan limits reached, or account access problems. Email us directly.

Invite Code & Referral Issues

Invite code not accepted, credits not received after a referral, or referral link not working. Check that signup used your exact link, then contact us.

What to Include in Your Support Request

To resolve your issue quickly, include:

Your account email
The project name (or server hostname)
A description of the issue
When the issue first occurred
What you've already tried
The deployment log (copy from the Klystrr dashboard)
Any error messages (exact text, not paraphrased)
Your server OS and version
Relevant screenshots if applicable

Bug Reports

Found a bug in Klystrr? Please report it. Include:

Steps to reproduce
Expected behavior
Actual behavior
Screenshots or error messages

We triage bug reports and aim to fix critical issues within 48 hours.

Feature Requests

Have an idea for a feature? We're genuinely interested. Tell us:

What you're trying to accomplish
Why the current solution doesn't work for you
What a solution might look like

Feature requests go into our product roadmap. We don't promise timelines, but we do read every request.

Useful Resources

Documentation

Complete Klystrr guide

FAQ

Frequently asked questions

Migration Guide

Import an existing app without stopping it

Custom Domains Guide

Connect your own domain

FAQ

Most issues resolve by reading the deployment log and checking the guides.

When you need us, we're one email away.

support@klystrr.app